Pool Attendant Four Seasons Hotel

The Pool Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the swimming pools and spa areas, ensuring guests experience a serene and luxurious environment. This role requires a proactive approach, attention to detail, and adherence to the high service standards synonymous with leading luxury hospitality brands.

What You Will Do:

Guest Experience

• Greet guests warmly, providing information about spa services and facilities.
• Ensure that the service at the swimming pools and spa areas is flawless.
• Assist guests with spa appointments, locker arrangements, and facility usage.
• Respond promptly to guest inquiries and requests, ensuring their comfort and satisfaction.
• Enforce swimming and spa guidelines courteously to maintain a safe and pleasant environment.

Operational Excellence

• Maintain cleanliness and readiness of swimming pools, all spa areas, including locker rooms and relaxation lounges.
• Replenish amenities such as towels, robes, toiletries, and refreshments regularly. Ensure all equipment, including hot tubs, saunas, steam rooms, and fitness machines, are functioning properly; report any maintenance needs promptly.
• Assist in setting up and breaking down areas for spa sessions as needed.

Team Collaboration

• Support therapists, instructors, and other team members to ensure seamless service delivery.
• Communicate effectively with colleagues and supervisors to address operational needs.
• Participate in training sessions and team meetings to stay informed about spa offerings and protocols.

Safety & Compliance

• Adhere to all safety procedures and protocols to ensure a secure environment for guests and staff.
• Report any accidents, injuries, or unsafe conditions to management immediately.
• Handle lost and found items according to established policies.

What You Bring :

• A passion for the health and wellness industry, with a commitment to delivering exceptional guest experiences.
• Strong organizational skills and the ability to prioritize tasks in a dynamic environment.
• High grooming standards and a professional demeanour.
• Proactive attitude, punctuality, and a genuine, welcoming smile.
• Ability to operate fitness equipment safely and assist guests with its use. Basic education; additional certifications in hospitality or wellness are advantageous.