Pool & Beach Attendant

AccorHotel

Key Responsibilities

• Welcome and assist guests across pool and beach areas, creating a warm and professional atmosphere.
• Monitor guest activity to ensure safety and compliance with all pool and beach regulations.
• Maintain cleanliness, organisation, and presentation of pool decks, beach areas, loungers, cabanas, and surrounding facilities.
• Set up loungers, towels, umbrellas, and guest amenities to ensure maximum comfort and relaxation.
• Ensure towels, water stations, and guest supplies are fully stocked and readily available throughout service periods.
• Inspect pool and beach facilities regularly and report maintenance or operational issues promptly.
• Monitor pool water conditions and communicate any concerns to the relevant department.
• Respond calmly and efficiently to emergencies, guest incidents, or safety concerns when required.
• Provide basic first aid assistance and emergency support until additional help arrives if necessary.
• Assist guests with inquiries, directions, reservations, and general recreational requests.
• Support food and beverage service coordination where required to enhance the guest experience.
• Ensure compliance with all health, hygiene, safety, and operational procedures at all times.
• Report incidents, hazards, or unusual activities to supervisors immediately.
• Deliver proactive, personalised, and attentive service to ensure a seamless luxury guest experience.
• Uphold FAENA grooming, presentation, and luxury hospitality standards at all times.
• Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.