Portfolio Manager - Credit Cards

PayTech Group

Core Responsibilities and Accountabilities:

• Develop strategies to increase domestic and international spend, including category based campaigns, merchant partnerships, and targeted offers.
• Analyse segment level spend behaviour (cross border usage, travel cards, high value segments).
• Monitor shifts in wallet share and implement interventions to increase card on file and every day spend penetration.
• Identify customer cohorts with high travel potential and design FX spend and cross border promotions.
• Enhance propositions around global acceptance, rewards multipliers, and international merchant offers.
• Track FX revenue, cross border decline rates, and fraud trends; collaborate with risk/ops to improve international acceptance.
• Build and manage dormant and low activity customer reactivation strategies (email, SMS, in-app, rewards nudges).
• Develop lifecycle triggers (D30, D60, D90 inactivity) and personalized offers to restart spend.
• Partner with analytics to measure lift, ROI, and retention from reactivation campaigns.
• Design and oversee proactive and customer initiated CLI programs, balancing growth, and risk.
• Work with Credit Risk online assignment models, eligibility rules, and vintage monitoring.
• Test CLIs to improve spend capacity, utilization, and customer satisfaction while controlling delinquency impacts.
• Identify upgrade eligible customers (premium seeking, high spenders, high potential segments).
• Run upgrade journeys and personalized offers to shift customers to higher value products.
• Manage product migration analysis, revenue uplift, and risk metrics postmigration.
• Own strategies to grow ENR through retention, usage stimulation, cross-sell, upgrade, and reduced attrition.
• Track customer lifecycle metrics: activation rate, early month-on-book health, spend ramp up, and attrition drivers.
• Use predictive models to proactively intervene for at risk customers.
• Monitor KPIs (spend, utilization, activation, ENR, FX revenue, rewards cost, charge offs).
• Perform segmentation, cohort analysis, A/B testing, and customer journey diagnostics.
• Prepare monthly business reviews and leadership presentations.
• Partner with Marketing to design spend campaigns, autoresponder journeys, and channel specific nudges.
• Work closely with Product to refine rewards, pricing, card benefits, and international features.
• Align with Operations and Technology on lifecycle automation, offer delivery, and digital journeys.
• Ensure adherence to regulatory requirements (Reg Z, UDAAP, FCRA, etc.).
• Support audits, model reviews, and risk assessments tied to spend or CLI strategies.

Knowledge and Experience:

• 10+ years of experience in credit cards and portfolio management, including the ability to drive portfolio profitability across acquisition, activation, usage, and retention levers.
• Strong analytical skills, including translating complex data into actionable insights. Skilled in segmentation, cohort analysis, forecasting, ROI evaluation, and performance diagnostics.
• Deep understanding of the end-to-end customer journey, from onboarding and early-month-on-book performance to maturity, attrition, and reactivation.
• Good understanding of credit-risk metrics, revenue drivers, and cost behaviours