Portfolio Manager - Digital Payments

PayTech Group

Core Responsibilities and Accountabilities:

• Function as the dedicated lead for all active portfolio management platform engagements across CEMEA, serving as the main point of contact for ongoing client requests and platform adoption.
• Partner with clients to design, develop, and execute end-to-end CLM campaigns within the platform, ensuring a robust and consistent campaign calendar.
• Guide clients in using the platform to prove its ROI. This includes defining KPIs, tracking campaign performance, and presenting post-campaign analytics and platform impact to senior stakeholders.
• Proactively monitor client activity on the platform; identify and resolve bottlenecks to ensure clients are "power users" who see PMP as an essential tool for their business.
• Assist clients in building data-driven business cases to justify marketing spend and platform expansion.
• Manage the health of the client relationship to ensure high satisfaction levels, directly contributing to the smooth renewal of annual subscriptions.

Knowledge and Experience:

• Strong experience in Customer Value Management within telecom, banking, or fintechs.
• Proven track record of end-to-end campaign management from initial segmentation strategy and design to execution and performance reporting.
• Hands-on expertise with Campaign Automation tools and Customer Relationship Management platforms.
• Strong ability to interpret complex data, develop business cases, and translate post-campaign results into actionable strategic insights.
• The ability to navigate complex client environments and influence stakeholders at various levels.
• A background in Banking and/or Consulting is highly preferred.

Mandatory Skills:

• Bachelor's degree in Finance, Business, Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience across Egypt, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation).

Preferred Skills:

• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.