Premium Lifestyle Concierge - Arabic & English Speaking
Client of Ten Group - EMEA
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Deliver seamless, world-class lifestyle experiences for high-net-worth Arabic-speaking clients anytime, anywhere.
From securing last-minute reservations at the world s most sought-after venues to curating bespoke experiences and handling complex requests, you will act as a single point of contact, ensuring every interaction feels effortless and exceptional.
This role is ideal for a service-driven professional who thrives in a fast-paced, high-touch environment and understands the nuances of luxury, privacy, and cultural expectations within the Middle Eastern market.
What you will be doing
- High-Net-Worth Client Relationship Management | Serve as the dedicated lifestyle partner for a select portfolio of high-net-worth clients. Build long-term, trust-based relationships, anticipating needs and delivering highly personalized, discreet service at every touchpoint.
- End-to-End Lifestyle Concierge Services | Manage a wide range of lifestyle requests including dining reservations, entertainment, events, shopping, gifting, wellness, and day-to-day personal assistance. Handle complex, last-minute, and high-pressure requests with calm efficiency.
- Luxury Experience Curation | Design and deliver bespoke lifestyle experiences tailored to individual client preferences from exclusive access and VIP events to once-in-a-lifetime moments. Continuously seek opportunities to elevate and personalize each experience.
- Global Network & Supplier Management | Leverage and grow a network of premium suppliers, partners, and venues globally. Negotiate access, priority bookings, and VIP privileges to deliver exceptional value and exclusive experiences.
- Virtual Service Excellence | Operate as a highly responsive, digitally savvy concierge across multiple communication channels (phone, email, messaging). Deliver fast, accurate, and polished communication at all times.
- Collaboration & Quality Delivery | Work closely with internal teams to ensure a seamless, end-to-end service experience. Maintain accurate records, ensure compliance standards are met, and actively identify opportunities to introduce additional lifestyle services.
Desired Candidate Profile
Experience
- Minimum 3+ years experience in luxury concierge, lifestyle management, hospitality, or high-end customer service
- Proven experience supporting high-net-worth or VIP clients in a personalized, high-touch environment
- Demonstrated ability to handle complex, last-minute, and multi-faceted lifestyle requests
- Experience working in a virtual or remote service environment, managing clients across multiple channels
- Background in luxury travel or event coordination is advantageous
Skills & Knowledge
- Fluent in Arabic and English (professional working proficiency required)
- Strong understanding of high-net-worth client expectations, particularly within the Middle Eastern market
- Exceptional communication skills with a polished, professional, and service-driven tone
- Highly resourceful with the ability to source solutions quickly and creatively
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Commercial awareness with a natural ability to identify opportunities to enhance and upsell services
- High level of discretion, emotional intelligence, and cultural sensitivity
Desirable Certifications
- Hospitality or concierge-related qualifications (e.g. Les Clefs d Or, hospitality diplomas)
- Exposure to luxury concierge platforms or CRM systems
- Background in luxury retail, events, or premium guest services environments
Company Industry
- Retail
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Premium Lifestyle Concierge - Arabic & English Speaking
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Client of Ten Group - EMEA
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel. Our goal at Ten is simple: We want to become the world s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members. As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.