Premium Relationship Officer

Arab Bank

u>Accountabilities & Key Roles:/u>

• Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs.

• Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients.

• Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.

• Achieve sales targets in line with best practice standards of services and acting as a Trusted Advisor to the Premium clients.

• Adhere to Premium service quality standards and comply with Premium policies and guidelines.

• Update all clients files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.

• Identify and acquire new Premium clients to achieve New To Bank targets as well as cross sell targets.

• Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.

• Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio & Penetration Ratios of products and service.

• Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.

• Participate in Premium program sponsorships, events & initiatives that contribute in promoting the program image.

• Retain Client ownership (strong knowledge of client account, transactions and all issues related to client).

u>Job Requirements:/u>

• Education: University degree from a recognized university.

• Experience: min. 2-4 years in relationship management and sales of retail products.

• Fluent in English.

• Excellent Communication and Time Mgt. Skills.

• Very good Networking and selling skills.

• Excellent Relationship Management & Negotiation skills.

• Strong Interpersonal, Presentation, and Listening skills.