Premium Relationship Officer (PRO)

Arab Bank

Key Roles:

• Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs.

• Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients.
• Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
• Achieve sales targets in line with best practice standards of services and acting as a Trusted Advisor to the Premium clients.
• Adhere to Premium service quality standards and comply with Premium policies and guidelines.
• Update all clients files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
• Identify and acquire new Premium clients to achieve New to Bank targets as well as cross sell targets.

• Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.

• Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio Penetration Ratios of products and service.
• Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services and escalate to the Premium Program Manager when necessary.
• Participate in Premium program sponsorships, events initiatives that contribute to promoting the program imagebr> Retain Client ownership (strong knowledge of client account, transactions and all issues related to client).