Prepaid GSM Team Member Zain

We are looking for a highly motivated and passionate candidate to participate in developing and implementing marketing plans for the prepaid segment, which aim at customer retention, acquisition, and value extraction, through conducting market and competitor intelligence activities, researching international telecommunication companies' new products and services, in addition to suggesting new products and services initiatives and assisting in developing concepts and marketing communications material to translate ideas to concerned parties.

Main Responsibilities will include but will not be limited to:

• Performing market and competitor intelligence activities as well as forecasting analysis in collaboration with Pricing and Business Intelligence function, collecting data about market segments preferences, demands and penetration strategies etc., in addition to researching and analyzing competitors products, services and offers to understand Zain s position related to the prepaid segment.
• Researching and acquiring insights about new products, services and offers developed by international counterparts in the telecommunication sector and suggesting similar initiatives that can boost revenues.
• Soliciting customer feedback and requirements in prepaid segment from customer care, simulation and sales departments, as well as other external sources, and subsequently utilizing customer s feedback in improving products and service levels and ensure customer satisfaction.
• Suggesting and presenting new ideas for products, services, and initiatives that will decrease churn, maintain customer retention, increase customer acquisition and increase revenues.
• Assisting in developing concepts for new products, services and offers initiatives, which include a description of its characteristics and requirements, and subsequently communicating them to concerned parties.
• Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs and others, in collaboration with the Pricing & Business Intelligence function.
• Monitoring the Key Performance Indicators (KPIs) periodically, and developing and archiving reports which include KPI results, sales and revenue figures, gap analysis between targets and results, and others.
• Assisting in translating the advertisement requirements to MARCOM team clarifying targeted customers for the new product/ service, selection of advertisement and media channels, material, etc.
• Providing sales and customer care with support, training, and direction in matters regarding the Zain s prepaid products and services
• Performing other duties related to the job as assigned by the direct supervisor.