Prepaid Operation Analyst

Oman Investment Authority

Job Title: Prepaid Operation Analyst

Department: Prepaid Operations

Job Purpose:

Working to implement prepaid s strategies & initiatives which include prepaid payment channels facilities & reconciliation processing of prepaid customers and ensure compliance and fulfillment of all stakeholders requirements mainly APSR and Shareholders. To manage & supervise the prepaid services operations & prepaid payment channels transactions, ensure timely updating and reconciliation processes in accordance with the Company s policies & procedures. This is done through effect utilization of SLAs & contracts. Owns the performance of prepaid services business, payment channels facilities/reconciliation for achieving targets & initiatives to maintain customers satisfaction & expectations

Key Responsibilities:

• Assist in executing prepaid strategy aligned with revenue collections goals.
• Contribute to implementing prepaid payment channels processes and reconciliation aligned with strategy.
• Support the adoption of suitable strategies for enhanced customer expert.
• Collaborate in aligning prepaid service requirements with broader customer service objectives.
• Participate in the communication of department-wide strategies and initiatives.
• Contribute to the adherence of prepaid business and reconciliation policies.
• Ensure adherence to prepaid business and reconciliation policies.
• Assist in managing efficient prepaid service operations and activities.
• Contribute to the management of prepaid payment channels facilities.
• Participate in analyzing customer data for informed prepaid service expansion plans.
• Contribute ideas for optimizing prepaid business costs.
• Assist in daily reconciliation of prepaid payments with system reports.
• Monitor cash transfers for accurate reporting and variance resolution.
• Reconcile daily prepaid payments with system reports accurately.
• Address issues impacting payment channel processing promptly.
• Maintain systems security for payment channel interfaces.
• Support timely recharge token delivery to prepaid customers.
• Implement secure processing for payment channels
• Respond efficiently to customer inquiries and escalate complaints as needed.
• Contribute to cost optimization strategies for efficient prepaid services.
• Provide input on customer needs for relevant products and services.
• Oversee the process of switching between postpaid and prepaid services
• Monitor vendor/supplier performance to ensure high service quality.
• Enhance customer satisfaction by managing vendor relationships.
• Communicate with service providers and suppliers for improving the services and settling any case
• Report prepaid collection and financial performance measures.
• Contribute to preparing and reviewing periodic reports for prepaid business performance

Minimum Qualifications:

• Bachelor s degree in accounting / finance
• A minimum GPA of 3 is preferred

Professional Experience:

0-2 years of relevent experience