Principal Technical Consultant

ServiceNow

Project Delivery 

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.

• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.

• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.

• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.

• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.

• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.

• Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Pre-Sales Support 

• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.

• Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.

Product Collaboration

• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.

• Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.