Process Improvement Sr. Lead Vodafone

Plays a key role in driving business process improvement initiatives across multiple functions while focusing on leading large-scale, complex projects that enhance operational efficiency, optimize customer experience, and reduce costs using advanced methodologies such as Lean, Six Sigma, and Agile. Works closely with senior leadership and cross-functional teams to align process excellence strategies with Vodafone s broader objectives and ensure the delivery of measurable results.

• Manage the execution of major process optimization projects across the organization through applying Lean, Six Sigma, and other process improvement methodologies to achieve significant measurable outcomes in operational efficiency, cost reduction, and service quality ensuring they align with Vodafone business priorities
• Develop & Implement strategies to streamline and simplify business processes across the organization.
• Identify inefficiencies and bottlenecks in existing processes and develop actionable plans to address them.
• Collaborate, Engage and influence key stakeholders across various business units to ensure process improvements are aligned with Vodafone business goals and objectives.
• Utilize advanced analytics, KPIs, and benchmarking to drive process redesign and continuous improvement.
• Standardize best practices and document optimized processes to ensure consistency and repeatability across departments.
• Business case creation illustrating the benefits/savings vs cost
• Signing off the communication/training material related to the new proposed process

• Minimum 8 years of experience in Process improvement, Management Consulting, or transformation roles, preferably in the telecommunications, IT, or shared services industry
• Strong communication and influencing skills, credible at chairing and able to build cross functional partnerships
• Excellent problem-solving skills with demonstrable ability to manage ambiguity and simplify complex situations
• Six Sigma Black Belt or equivalent certification is required.
• Lean, Agile, or other relevant certifications are highly desirable.
• Project management certifications (e.g., PMP, PRINCE2) are a plus
• Expert as Process Champion and seeing initiatives from concept to delivery
• Good strategic insights and programme management experience in highly sophisticated cross functional environment
• Strong, strategic decision-maker with proven leadership
• Excellent stakeholder management skills
• Strong analytical skills (the role requires extensive analysis of trends)
• Excellent Presentation skills
• Attention to details