Process Lead - VOIS Vodafone

Process analysis and documentation

Analyse current ( as is ) processes using data analysis, stakeholder interviews, and workflow reviews.
Document end to end processes using agreed standards and tools, including process maps, procedures, and controls.
Maintain accurate and version controlled process documentation within central repositories.

Process improvement

Identify inefficiencies, risks, and root causes across processes.
Design future state ( to be ) processes aligned to business goals, customer experience, and regulatory requirements.
Support prioritisation of improvement initiatives based on value, effort, and impact.

Stakeholder collaboration

Work with process owners, subject matter experts, and delivery teams to validate findings and proposed changes.
Support governance and approval of process changes, ensuring cross team alignment.
Act as a bridge between business, technology, and change functions.

Change and implementation support

Support implementation of approved process improvements and operational handover.
Ensure updated processes are communicated clearly and adopted effectively.
Contribute to training materials and transition activities where required.

Performance and quality management

Define and track process KPIs and controls to measure effectiveness.
Monitor performance and highlight risks, issues, or deviations.
Support audits and continuous improvement initiatives.

Additional portfolio responsibilities

Jira BAU administration and support, including user access management and data quality checks.
Manual Jira updates and reporting preparation, including data extraction, roll ups, and validation.
Communication with epic owners for data collection, follow ups, and response tracking.
Documentation management and Confluence maintenance.