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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
Review and handle claims according to the established standard procedure.
Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
Ensures that high quality targets (standard of work performance) are achieved at all times.
Support the Team Leader to drive engagement within the Team
Other Ad hoc duties as required
Desired Candidate Profile
Bachelor s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
1-2 years experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
Proficiency in MS Office
A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
Team player
Physically fit to carry out duties.
Ability to demonstrate sounds work ethics.
Ability to work under pressure and to meet tight deadlines and service standards
Legally permitted to work in the country of operations.
Hybrid working option available as per business requirements.
Company Industry
- Insurance
Department / Functional Area
- Insurance
- Underwriting
- Surveying
- Actuary
Keywords
- Processing Officer
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Nextcare Tunisie
Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.