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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You will own the end-to-end product strategy for Tamara s collections & recovery ecosystem, transforming collections policies into scalable, automated workflows/solutions. Your mandate is to build an automation-first collections engine that leverages AI/ML to maximize recovery rates while minimizing operational overhead. You will also lead the design and build of the Collections CRM, equipping collections with context-aware tools and decision support to streamline early and late-stage recovery.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented persevering regardless of circumstances, always finding a way through, no matter the challenges. You need to be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Key Responsibilities:
- Develop, launch, and scale Tamara s Repayment and Collections products across early and late stages.
- Own the collections product roadmap, informed by data analysis, user research, market trends, and company strategy.
- Translate collections policy and risk frameworks into productized, automated, and auditable workflows.
- Leverage AI and machine learning to enhance collections effectiveness, including: Intelligent prioritization of accounts and cases, Predictive signals for likelihood to pay and optimal contact timing, Channel selection and sequencing optimization
- Partner with BI, Risk, and Engineering to support predictive models for collections and recovery
- Drive adoption of automation-first approaches, reducing manual effort through experimentation with AI-powered capabilities & Smart reminder orchestration via a centralised Collections CRM
- Enable agents with context-aware workflows, decision support, and compliant action paths
- Ensure regulatory and compliance requirements are embedded into product design from day one
- Generate regular performance reports with clear, actionable insights for senior leadership
Desired Candidate Profile
Qualifications:
- Bachelor s degree/Graduate in Finance, Economics, Engineering, Business Administration, or a related field
- 2-3 years of experience in product manager experience with ownership of complex products within collections, payments or risk management
- Experience building or owning internal tools (CRM, ops platforms, workflow systems)
- Proven ability to translate policy and strategy into scalable product solutions
- Ability to quickly learn and retain new procedures.
- Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, SQL).
- Excellent written and verbal communication skills in Arabic and English.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Product Development
- Product Management
Keywords
- Product Manager I - Collections
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