Product Manager People and Services

Tawteen

JOB PURPOSE:

To develop and implement a range of Human resource and enterprise service products/solutions to enhance operational efficiency and improve end user experience whilst ensuring these are in line with Oman Air s digital strategy and comply with all relevant laws, regulatory requirements and industry best practices

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Work closely with end user departments to understand current/future business needs and translate this into detailed technical specifications and communicate requirements to development teams/vendors
• Lead the development and implementation of Human resource and enterprise service digital solutions ensuring that these are in accordance with the digital s governance, quality and standards
• Work with end user departments to identify opportunities for deploying technology solutions to drive value and efficiency across the relevant business areas
• Define objectives, KPIs, and targets for Oman Air s Human resource and enterprise service digital products/solutions with constant monitoring and analysis of data to drive ongoing improvements
• Manage stakeholder relationships effectively, including vendors, end users, and development teams by facilitating communication and building consensus across various stakeholders to drive product initiatives
• Manage the end-to-end product development lifecycle from requirements identification to testing, implementation and handover, ensuring these are delivered on time and to budget
• Track, monitor and report on the status of all product development projects and address any issues/delays in a timely manner to prevent impact on the expected delivery date and allocated budgets
• Review the efficiency and effectiveness of existing Human resource and enterprise service products and technologies, and make recommendations to enhance these, where possible, while working closely with the relevant stakeholders/teams
• Evaluate proposed products/technologies by assessing their viability with Oman Air s strategic goals, considering factors such as budget, timelines, and resource requirements
• Collate and analyse data from diverse sources to accurately estimate the costs for digital product developments
• Develop and implement robust performance monitoring processes for existing products, development tools, modelling and implementations through benchmarking and monitoring tools
• Develop end user manuals/guides and deliver end user training to support the rollout of new digital products
• Ensure the optimal functioning and maintenance of Human resource and enterprise service digital products, proactively overseeing updates to meet evolving operational demands
• Keep abreast of Human resource and enterprise service digital products, regulatory requirements, and industry best practices, and make recommendations for enhancement in line with industry developments
• Ensure adherence to product quality assurance standards and the relevant design principles/architecture during all implementations

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Ensure that all products are designed and developed in a resilient and scalable manner that allows enhancements/improvements, when needed, without jeopardizing conformance and compliance requirements/controls
• Assess compatibility and feasibility of implementation and integration for new products or upgrades/adjustments for existing products and take informed decisions, based on findings
• Develop and document product design/development reference and PRDs for enhancements and future use