Product Specialist
Questel
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Principal Duties & Responsibilities:
- Technical Expertise & Implementation
- Become a subject matter expert in our flagship IP Management System, em>Equinox Law Firm+/em>
- Design, configure, and implement technical solutions tailored to client requirements during onboarding projects.
- Perform quality assurance testing to ensure accuracy and reliability of solutions before deployment.
- Client Engagement & Collaboration
- Lead and participate in client workshops to gather requirements and validate proposed solutions.
- Collaborate with project team members to deliver seamless and successful implementations.
- Ongoing Support & Continuous Improvement
- Provide proactive technical support and system configuration for live clients.
- Carry out ad hoc configuration tasks and enhancements as needed.
- Contribute to internal initiatives, special projects, and other duties as assigned.
Desired Candidate Profile
em>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function./em>
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span>Education and Experience: Bachelor s degree in computer science, engineering or related field or equivalent work experience required. The role demands a combination of IP and technical proficiency and strong interpersonal skills to interact effectively with clients and team members:/span>
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- Technically minded individual with experience in technology gained through professional work, academic studies or a combination
- 2+ years experience with software configuration or equivalent technical role desired but not mandatory
- Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Outlook and similar productivity tools
- Knowledge of computer programming, database structures desired but not mandatory
- Technical skills detailed :
- HTML & CSS: important as these form the basis of outgoing templates from Equinox; confidence in working with HTML source code of the templates would allow greater independence.
- SQL/MySQL: beneficial for data handling; candidates with a basic coding background can learn quickly.
- Twig templating (based on PHP): this is the templating language we use for expressions; easy to learn with general programming experience.
- UML or similar diagramming tools: valuable for process mapping and solution design.
- Whilst not strictly a technical skill, understanding IP workflows and patent filing processes supports better client engagement and workflow design. But it's niche.br>
- Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel
- Exceptional attention to detail, analytical, troubleshooting and problem-solving skills
- Articulating complex technical concepts in an understandable way to clients and stakeholders
- Adjusting to new challenges and changes in technology or project requirements swiftly
- Spoken English: fluent, with strong oral communication skills.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Product Specialist
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