Product Support Engineer
Elsewedy industries
Employer Active
Posted on 10 Nov
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Experience
0 - 3 Years
Education
Bachelor of Technology/Engineering(Electrical)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide technical support to customers and internal teams for product-related issues.
Troubleshoot and diagnose product problems, offering effective solutions in a timely manner.
Collaborate with the engineering and quality assurance teams to resolve product issues and implement improvements.
Document and analyze product performance and support cases to identify trends and areas for improvement.
Develop and maintain comprehensive knowledge of product features, functionalities, and applications.
Assist in the creation of technical documentation, including user manuals and support guides.
Conduct product training sessions for customers and internal staff as needed.
Monitor and ensure adherence to industry standards and best practices.
Bachelor s degree in Electrical Engineering.
Proven experience in a technical support or engineering role 0-3 years.
Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a collaborative team.
Proficiency in relevant software and tools used for troubleshooting and product support.
Familiarity with industry standards and best practices is a plus.
Desired Candidate Profile
Bachelor s degree in Electrical Engineering.
Proven experience in a technical support or engineering role 0-3 years.
Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a collaborative team.
Proficiency in relevant software and tools used for troubleshooting and product support.
Familiarity with industry standards and best practices is a plus.
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- Engineering
Keywords
- Product Support Engineer
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