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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
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Respond to user enquiries across email, phone, and digital channels in a timely and professional manner
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Log, track, and update support tickets accurately with issue details and resolution outcomes
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Troubleshoot and resolve user-reported issues using standard diagnostic procedures
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Follow up with users post-resolution to confirm full closure and satisfaction
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Identify and report recurring issue patterns to support product improvement decisions
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Capture user feedback and enhancement requests to support product backlog review
Desired Candidate Profile
Requirements
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Bachelor's degree in Information Technology, Management Information Systems, or a related technical field
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Fresh graduate or up to 2 years of experience; relevant internship or part-time experience is an advantage
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Strong communication skills, both written and verbal
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Basic understanding of IT troubleshooting or helpdesk environments is an advantage
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Product Support Specialist
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Alturki Holding