Product Support Specialist Alturki Holding

Posted on 30 Apr

Experience

0 - 2 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Respond to user enquiries across email, phone, and digital channels in a timely and professional manner

  • Log, track, and update support tickets accurately with issue details and resolution outcomes

  • Troubleshoot and resolve user-reported issues using standard diagnostic procedures

  • Follow up with users post-resolution to confirm full closure and satisfaction

  • Identify and report recurring issue patterns to support product improvement decisions

  • Capture user feedback and enhancement requests to support product backlog review

Desired Candidate Profile

Requirements

  • Bachelor's degree in Information Technology, Management Information Systems, or a related technical field

  • Fresh graduate or up to 2 years of experience; relevant internship or part-time experience is an advantage

  • Strong communication skills, both written and verbal

  • Basic understanding of IT troubleshooting or helpdesk environments is an advantage

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Product Support Specialist

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Alturki Holding

https://careers.alturkiholding.com/vacancy/175127

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