Product Technician

Questel

Principal Duties & Responsibilities:

• Becoming a specialist in our flagship IP Management System, Equinox Law Firm+
• Designing and implementing technical solutions and custom configurations tailored to client requirements as part of an onboarding project, moving a firm from an IPMS onto Equinox Law Firm+
• Being involved in client workshops to ensure successful product solutions are designed and implemented
• Performing quality assurance testing to support the successful implementation of technological solutions
• Working alongside other project team members
• Carrying out ad hoc system configuration tasks for existing clients
• Working on other projects and duties as assigned by management

Qualifications & Skills:

• Technically minded individual with experience in technology gained through professional work, academic studies or a combination
• 2+ years experience with software configuration or equivalent technical role desired but not mandatory
• Working knowledge of Microsoft Office Suite including Word, Excel, Powerpoint, Sharepoint, Outlook and similar productivity tools
• Knowledge of computer programming, database structures desired but not mandatory
• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of law firm and corporate personnel
• Exceptional attention to detail, analytical, troubleshooting and problem solving skills
• Articulating complex technical concepts in an understandable way to clients and stakeholders
• Adjusting to new challenges and changes in technology or project requirements swiftly

Physical/Sensory/Mental Demands:

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel s clients