Production Application Support

TAWANTECH

Job Description

Roles & Responsibilities

Desired Candidate Profile

Key Responsibilities:

• Provide support for production environments related to card transaction systems, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and resolve complex technical problems within IST, CORTEX card issuance, transaction authorization, and settlement systems.
• Work on reconciling and clearing transaction data to ensure accuracy and consistency across platforms. Collaborate with internal teams and external vendors to ensure smooth operation of all card systems, including ATM switches and merchant settlement solutions.
• Monitor and manage CORTEX and related card application performance, conducting necessary system health checks.

Key Skills and Experience:

1. Reconciliation, Clearing, and Settlement.

2. CORTEX Card Issuance and Transaction Authorization Architecture.

3. Card Application Expertise.
4. Strong Technical Skills Oracle PL/SQL.

5. Knowledge of Card Schemes.

6. Technical Skills:

• Strong analytical and troubleshooting skills to diagnose and resolve production issues in a timely manner.
• Ability to work in high-pressure situations and prioritize tasks effectively to meet SLA requirements.
• Experience with system monitoring, log analysis, and incident management tools.

Preferred Qualifications:

• Experience with production support in a financial or payments environment.
• Familiarity with relevant security standards and best practices in the card payments industry.
• Strong communication skills, both verbal and written, to effectively communicate with internal teams and external stakeholders.

Education and Experience:

• Bachelor s degree in Information Technology, Computer Science, or a related field.
• 7 to 15 years of experience in production support or a similar role within the payments or financial services industry.