Production Control Clerk V2X

Responsibilities

• Must present a professional and courteous image at all times, communicate customer needs, provide a problem-solving service, develop a cooperative working relationship, coordinate and monitor customer needs, instill cooperative management, and ensure professional performance.
• Shall provide polite, cheerful, and prompt customer support to answer trouble calls and enter work orders in the automated system and track to completion in accordance with the PWS. This involves identifying facility needs, categorizing work and reviewing work orders.
• Shall follow up with customers and facility managers to ensure facility problems are completed to the customer's satisfaction NLT two (2) calendar days after work request completion.
• Shall provide USG and customers advanced notifications of scheduled disrupted services and expected downtime notices due to emergency outages.
• Shall assist in the process to obtain digging permits, welding permits, and confined space entry permits. The AF Form 103, Base Civil Engineer Work Clearance Request, or automated equivalent may be used for this purpose. Assist in the approval of digging permits.
• Shall assist maintenance workers with supply tracking and receiving as needed to ensure work order completion timelines are met.
• Provides appropriate technical assistance and responses or refer calls to other individuals, as necessary.
• Responsible for following a comprehensive safety program in compliance with Vectrus, OSHA and United States Air Force (USAF) requirements.
• Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
• Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).
• Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.
• Performs other duties as assigned.

Qualifications

• Education / Certifications: One-year related experience may be substituted for one year of education if degree is required.
• Must have a High School diploma or equivalent, Technical or Associates Degree preferred.
• Must have a current, valid U. S. Passport and Driver s License
• Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment.
• Experience:
• A minimum of five (5) years of related work experience managing inventory control procedures, business operations, logistics, finance, or mathematics.
• Must have excellent customer service skills, understanding of operation, maintenance and repair service ticket needs, inventory, supply and document control experience.