Professional Service Administrator

Roche

Your Responsibilities

• Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel

• Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.

• Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.

• Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.

• Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.

• Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.

• Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.

• Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests.

• Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.

• Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.

Your Opportunity

• Participants build an extensive network within Roche and upskill themselves

• Best possible work environment is designed to foster participants' learning experience

• Participants will have access to senior leaders and will be assigned to a mentor to support their career journey

• Contributing to purpose driven projects and taking responsibilities from day 1