Professional Service Engineer Ghobash Group

Employer Active

Posted 9 hrs ago

Experience

3 - 8 Years

Job Location

Oman - Oman

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

DUTIES & RESPONSIBILITIES

  • Install, configure, customize, and troubleshoot banking applications, including:
    • VCP LITE NDC-DDC
    • VCP KIOSK NDC-DDC
    • Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
    • Vynamic View and Vynamic Security
  • Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
  • Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
  • Conduct root-cause analysis on escalated issues and provide permanent resolutions.
  • Research and contribute to technical proposals and solution documentation.
  • Maintain and administer tools required for deployment and support of solutions.
  • Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
  • Collaborate with vendor support teams for software updates, patches, and issue resolution.
  • Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Desired Candidate Profile

The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

Company Industry

Department / Functional Area

Keywords

  • Professional Service Engineer

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Ghobash Group

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.

Read More

https://jobs.smartrecruiters.com/ghobashgroup/744000125765929

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