Professional Services Consultant III
Fortra, LLC
Employer Active
Posted 17 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
span>The Professional Services Consultant III is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects./span>
WHAT YOU'LL DO
- Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API s, NERC CIP solution delivery, or Information Systems Security
- Ability to troubleshoot technical issues to resolve customer problems
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer s environment
- Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
- Support projects by delivering timely status updates to internal and customer teams
- Deliver services and support both onsite and remote
- Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
- Authority to act within defined policies inside area of expertise/knowledge as directed
- Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
- Support Services revenue objectives by maintaining 75% billable utilization
- Other duties as assigned
Desired Candidate Profile
QUALIFICATIONS
- 4-5 years of experience
- Advanced technical skills
- Excellent communication skills with both technical and non-technical audiences
- Solid problem-solving skills
- Good aptitude for troubleshooting
- Volunteers new ideas or goes above and beyond to help achieve goal
- Potential official/unofficial supervision of interns/others involved in project
- Executes tasks in a timely manner with minimal revisions needed
- Able to work both independently and collaboratively
- Proactive, able to prioritize and solution oriented
- Capable of managing external stakeholders through conflict resolution
- Actively seeks constructive feedback on own performance
- Works independently on med-large projects
Company Industry
- IT - Software Services
Department / Functional Area
- Corporate Planning
- Consulting
- Strategy
- M&A
Keywords
- Professional Services Consultant III
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