Professional Services Consultant
Nexthink
Posted on 26 Aug
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink s products at an advanced level of competency during a project implementation.
Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
Implement all technical aspects of service delivery to the required standard of quality.
Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
Be committed to customer satisfaction and referenceability.
Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
Seek to continuously improve relevant technical knowledge and skills
Contribute to our community forums by posting and publishing articles.
Desired Candidate Profile
Minimum of 5 years of experience in a software consulting role.
Good troubleshooting skills and technical knowledge of IT operations and ITIL,
Exposure to Digital Transformation projects, preferably End-User related,
Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus
Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API s),
General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),
Ability to quickly learn new technologies in an unsupervised environment,
Excellent communication, customer-facing and teamwork skills,
Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
Business-level fluency in Arabic and English is required for customer-facing communication and collaboration.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Professional Services Consultant
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Nexthink
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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