Professional Services Engineer

CNS Middle East

Employer Active

Posted 7 hrs ago

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

DUTIES & RESPONSIBILITIES

  • Install, configure, customize, and troubleshoot banking applications, including: VCP LITE NDC-DDC VCP KIOSK NDC-DDC Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl Vynamic View and Vynamic Security
  • Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
  • Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
  • Conduct root-cause analysis on escalated issues and provide permanent resolutions.
  • Research and contribute to technical proposals and solution documentation.
  • Maintain and administer tools required for deployment and support of solutions.
  • Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
  • Collaborate with vendor support teams for software updates, patches, and issue resolution.
  • Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Desired Candidate Profile

  • Bachelor s degree in computer science, Computer Engineering, or Information Technology.
  • 3 4 years of experience in the banking or BFSI technology domain.

Company Industry

Department / Functional Area

Keywords

  • Professional Services Engineer

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CNS Middle East

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

Read More

https://jobs.smartrecruiters.com/GhobashGroup/744000129928500-professional-services-engineer

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