Professional Services Operations Analyst

Content Square

Employer Active

Posted on 22 Sep

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What you ll do:
  • Build reports and visualizations with Professional Services key metrics to help the team understand strategy effectiveness.
  • Conduct deep dive analysis to identify drivers of Professional Services performance and generate insights for future changes.
  • Quickly digest or develop new KPIs, ask the right questions, and effectively interpret and act on what it's telling you and what it's not telling you.
  • Monitor Professional Services KPIs and explain deviations from the norm.
  • Deliver sophisticated analyses to senior leadership that provide thoughtful evaluation of data.
  • Partner with the Product, Revenue Operations, and Enterprise Analytics teams for building reporting methods.
  • Proactively identify opportunities to automate reporting and data collection processes.
  • Collaborate with internal Professional Services teams to gather benchmark data and other insights.
  • Use statistical tools and methods to analyze data from various sources.
  • Automate analysis through insightful dashboards.
  • Communicate findings to stakeholders in a clear and actionable manner.
  • Continuously monitor data quality.

Desired Candidate Profile

What You ll Need to Succeed:
  • 2+ years in RevOps, Professional Services Ops, or Customer Success Ops focused on data analysis, reporting, and data visualization.
  • Deep familiarity with SaaS contract terminology, forecasting, sales, and post sales processes.
  • Fluent professional English with strong written and verbal communication.
  • SQL expert with hands-on experience in ETL pipelines, relational databases, and data modeling (MAQL a plus).
  • Proficiency with Snowflake, Tableau, and advanced Google Sheets/Looker Studio.
  • Experience working with Salesforce and Google Workspace.
  • Discipline in enforcing data quality rules, governance, and documentation best practices.
  • Strong grasp of statistical analysis/modeling and the ability to translate data into actionable insights.
  • Self starter with excellent organization, project/time management, attention to detail, and creative problem solving; thrives under tight deadlines and collaborates well in a global team.
  • Proven ability to build automated dashboards/reporting, define new KPIs, and explain performance variance clearly.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Professional Services Operations Analyst

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Content Square

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We re here to stay and we re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler for our customers, their customers, and each other.

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https://jobs.lever.co/contentsquare/1bbcb1ec-2dca-4ac4-9d59-97b3ac817979