Professional Services Specialist Foodics

What Will You Do

• Responsible for the Implementation of the Hardware & Foodics Software installation.
• Handle initial product know-how and training for our customers
• Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.
• Handle and deliver backend On-Site training requests for customers as well as On-Site Technical Visits whether normal or emergency cases
• Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
• Share the customer s feedback with the Direct Manager on features and/or installation enhancements.
• A self-learning who will dedicate time to continuously building Foodics product knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
• Attend to calls and site visits outside working hours and/or public holidays if needed

What Are We Looking For

• Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
• Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Must have their own car - to be used for business requirements such as installation, site visits, training requests, etc.
• Willing to travel from time to time within or outside and /or different cities in Kuwait.
• Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

Who Will Excel

• Knowledge in Cloud POS / ERP systems.
• Previous experience in SaaS/ F&B industry.