Program Delivery Manager Cigna

Role Summary:

We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.

Key Responsibilities:

• Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.

• Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.

• Governance & Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.

• Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.

• Budget & Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.

• Risk & Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.

• Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.

Experience and Skills:

• Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.

• Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).

• Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.

• Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.

• Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.

• Exceptional leadership, communication, and stakeholder engagement skills.

• Bachelor's degree in Computer Science, Engineering, or related field (Master s preferred).

• Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.

• Strategic thinker with a hands-on approach to problem-solving.

• Ability to operate in high-pressure environments and manage competing priorities.

• Experience working in regulated industries (e.g., healthcare, finance, government).

• Familiarity with global delivery models and managing distributed global teams.