Program Director

ServiceNow

Employer Active

Posted 2 hrs ago

Experience

15 - 17 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.

Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.

Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.

Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success

Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.

Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers

Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).

Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.

Champion the adoption of AI-driven delivery methodologies to accelerate implementations.

Desired Candidate Profile

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
  • Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
  • Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
  • Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
  • Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
  • Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
  • Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
  • Excellent communication, negotiation, and executive stakeholder management skills.
  • Project Management certification (PMI PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
  • Ability to travel as required (up to 50%).
  • Fluency in Arabic and English is essential

Company Industry

  • IT - Software Services

Department / Functional Area

  • Top Management
  • Senior Management

Keywords

  • Program Director

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ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Read More

https://jobs.smartrecruiters.com/ServiceNow/744000124665729-program-director