Description
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an Program Manager in Dubai (UAE) to join the team that redefines Ultra-fast grocery operation through automation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
SME Program managers are focused on leading UFG LM UTR/OTR improvements made on behalf of Amazon customers, drive technology and automation , act as liaisons with other departments, provide process skills to the UFG LM station, provide SME support for routing and OTR planning, support LM Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the UFG Stores.
Key job responsibilities
Program manager is focused on supporting UFG operations team to make continuous improvements on behalf of Amazon customers, to drive into standardization efforts in UFG LM stores, act as liaisons with other departments, provide process skills, support launches, support Kaizen events in their areas of expertise, launch tech enhancements and tools to improve UTR/OTR efficiencies and to run and coordinate cross-functional projects for successful implementation across the delivery network.
The Program Manager working with site Ops team to:
· Build and Implement best automation practices and establish sustainable mechanisms to audit and drive adoption of these processes/systems within Oprations
· Use the PDCA methodology to drive small scale improvements in processes
· Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
. Own the roll out of new processes to improve Customer experience.
· Sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.
. Own and Lead new initiatives and partnerships for Last Mile.
. Regular deep dives of concessions, contacts and other quality metrics to enhance delivery & doorstep experience.
Basic Qualifications
- 2+ years of program or project management experience
- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
- 3+ years of industry work experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
