Program Manager, Speed Q-Tech Egypt for E-Commerce LLC

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements About the role

We are seeking a highly motivated and results-driven Program Manager to support Amazon s MENA Ultra Fast Grocery team. This role will focus on gathering and analyzing metrics data, assisting with daily operations, stalk holder management and drive visibility to leaders. As a Speed Owner you will leverage your analytical skills, knowledge of operational metrics, and experience working with cross-functional teams to drive process improvements and ensure the smooth execution of initiatives.

Key job responsibilities include but not limited to
Metrics Data Analysis & Reporting :

- Collect and analyze key performance metrics to drive insights, improve promise calculation and speed performance.
- Identify trends and performance gaps, working closely with data and push cross-functional teams to recommend and implement solutions.
- Manage relationships and support collaboration with operation team to ensure alignment with business goals and desired customer experience.
- Work on cold starting model of the store to display the correct promise

Internal Communication:

- Lead the creation and running of a weekly business review that highlights key updates, project milestones, and operational insights.
- Ensure communication is clear, concise, and engaging for leadership

Documentation and Process Improvement:

- Develop clear and detailed documentation for processes, reports, and operational workflows.
- Create Speed bridges which clearly explain the gap between goal and performance

Cross-Functional Collaboration:

- Partner with business leaders, Tech, and operations teams to identify and implement improvements.
- Provide support to senior PM with actionable insights to drive decision-making and improve operational efficiencies.