Programs Specialist America-Mideast Educational and Training Services, Inc. (AMIDEAST)

The Program Specialist provides essential administrative and operational support to the English Language Department, focusing on corporate educational programs (online and in-person). This role ensures high-quality delivery, efficient coordination, and responsive service to participants and corporate clients.

RESPONSIBILITIES

Program Coordination & Delivery

• Schedule and manage closed English language classes for corporate clients
• Conduct site visits and oversee logistics, operations, and administration of training sessions
• Schedule Zoom sessions and distribute links to instructors and participants
• Manage private tutoring logistics and classroom assignments

Communication & Client Relations

• Create and manage WhatsApp groups for corporate classes and general EL programs
• Communicate regularly with participants via email, WhatsApp, and phone

Administrative & Financial Support

• Report session delivery and attendance to corporate clients
• Track corporate numbers for PO coordination with Sales Manager
• Request monthly invoices and submit backup documentation to Finance
• Organize pay sheets for instructors and trainers for review and approval
• Assist with procurement, travel, and accommodation logistics for corporate clients

Academic & LMS Management

• Administer placement tests and group participants accordingly
• Upload classes, quizzes, and materials to the LMS
• Track attendance and performance; follow up on issues
• Coordinate certificate issuance upon course completion

Documentation & Reporting

• Maintain organized records on Amideast SharePoint
• Update program tracker weekly with attendance and progress
• Provide regular updates and reports to stakeholders

Additional Support

• Observe evening classes as needed
• Assist with grant-related tasks and PMP material access requests