Project Coordinator ITP Media Group

Requirements

• Project Management & Coordination:

  • Lead the planning, execution, monitoring, and delivery of Zoho implementation projects.
  • Coordinate between clients, Zoho developers, and internal teams to ensure seamless project execution.
  • Track project progress, manage deadlines, and address any issues or risks proactively.

• Implementation & Customization:

  • Work with Zoho products including Zoho Creator, CRM, Analytics, Projects, Desk, Books, and other Zoho One application.
  • Oversee the implementation, customization, and configuration of Zoho applications to meet client requirements.
  • Provide guidance and feedback to Zoho developers for custom features and API integrations.

• Client Interaction & Support:

  • Act as the primary point of contact for clients during project life cycles.
  • Gather and document client requirements, ensuring alignment with project objectives.
  • Provide regular updates to clients and internal stakeholders on project progress.
  • Address client concerns and ensure high levels of customer satisfaction.

• Team Collaboration:

  • Collaborate with developers and technical teams to resolve any technical challenges.
  • Ensure that all team members are aligned on project goals and deliverables.
  • Facilitate knowledge sharing and training sessions for team members and clients.

Requirements and Skills:

• Experience:

  • Minimum of 3 years of experience in project coordination or management, with at least 2 years of hands-on experience with Zoho products.

• Technical Knowledge:

  • Familiarity with Zoho Creator, Zoho CRM, Zoho Analytics, Zoho Flow, Zoho Desk, and other Zoho applications.
  • Understanding of Deluge scripting, API integration, JavaScript, HTML, CSS, PHP, and SQL is preferred.

• Communication & Organization:

  • Strong verbal and written communication skills for client-facing roles.
  • Proven ability to manage multiple projects and stakeholders simultaneously.
  • Excellent problem-solving skills and a proactive approach to addressing challenges.

• Certifications & Education:

  • Zoho CRM or Zoho Creator certifications (highly preferred).
  • Bachelor s degree in a related field.

• Interpersonal Skills:

  • Exceptional customer service and active listening skills.
  • Ability to maintain professionalism under pressure.
  • A collaborative mindset with a strong work ethic and growth-oriented attitude.