Project Coordinator
EXCIS COMPLIANCE LIMITED
Employer Active
Posted 13 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Project Lifecycle support: Assisting in the planning, execution, and closing of service projects. This includes tracking milestones and ensuring all deliverables align with the initial scope.
- Resource Coordination: Managing the scheduling and allocation of technical staff or field engineers to ensure the right talent is available for specific tasks.
- SLA & Performance Monitoring: Tracking Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure the client receives the promised level of service.
- Stakeholder Communication: Serving as a point of contact for clients, providing regular status updates and managing expectations regarding timelines or service hurdles.
- Documentation & Reporting: Maintaining comprehensive project documentation, including Minutes of Meetings, PO consumption tracker, Dispatch Tracker, budget trackers, and final service reports.
- Issue Resolution: Identifying bottlenecks in service delivery and coordinating with various departments to implement corrective actions.
- To excel in this role, a candidate typically needs a mix of "soft" organisational skills and "hard" industry knowledge:
- Technical & Professional
- ITSM Knowledge: Familiarity with frameworks like ITIL (Information Technology Infrastructure Library) is often essential.
- Project Tools: Proficiency in tools like Remedy, SNOW, Excel, PowerPoint, etc
- Data Analysis: The ability to interpret customer feedback and performance metrics to identify trends.
- Communication: Exceptional verbal and written skills for drafting professional emails and leading status meetings.
- Problem-Solving: A proactive approach to managing service failures or resource shortages.
- Time Management: The ability to juggle multiple projects or service tickets simultaneously without losing track of details
- PF
- Medical Insurance
Desired Candidate Profile
- To excel in this role, a candidate typically needs a mix of "soft" organisational skills and "hard" industry knowledge:
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Project Coordinator
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EXCIS COMPLIANCE LIMITED