Project /Customer Success Manager

PROAXIA CONSULTING MENA DMCC

Your role with us
Overall responsibility of driving multiple VSS projects in parallel to successful implementations in collaboration with customers, partners and the proaxia team.
Lead and manage crisis and de-escalate customer situations during the project. Actively participate in Project Steer-coms, identify project risks, roadblocks and ensure mitigation at the earliest.

Drawing up the solution roadmap for the live customers identifying upsell potentials and mitigate any churn.

Develop and maintain positive executive customer relationship and be a trusted advisor to the customers
Being part of the pre-sales team, participate and lead the product demos, webinars, enablement workshops, when required.
Develop and maintain communication structure with the customers, partner PMOs and proaxia management.
Identify and utilize synergies between multiple ongoing projects collaborating with various proaxia project coaches.
With us you can expect

An attractive and performance-oriented salary package.

Working from home is standard for us.

Short decision-making paths thanks to our flat hierarchy.

Modern work equipment and collaboration technologies promote flexible and location-independent collaboration.

Active and varied tasks with multi-national and well-known customers enable the further development of skills and personality.

Individual development paths, development opportunities and further training as well as an intensive exchange of knowledge are part of proaxia's inspiring culture.

National and international company events - we celebrate success together.
Your profile

You hold a management degree and are an experienced, energetic, self-driven solution-oriented person.
You have executed Project Management, Consulting and Sales/Pre-sales and Customer Success Management activities in your career.
10+ years of experience in SAP or similar solutions and preferably in the Automotive Dealer Management vertical.
You like public speaking and interacting with Partners/Customers and excel in relationship building.
Based in UAE or willing to relocate. Good command over English. Additional language knowledges like Arabic, German and Spanish will be a plus.