Project Manager - Change Management (Operations)

Norconsult Telematics

Job Description & Responsibilities:

• Manage change management for operational activities, including network integration, optimization, feature implementation, and mobility of network resources.
• Collaborate with departments to define, implement, and maintain effective CM processes.
• Coordinate with design and operations teams for new feature rollouts and external system integrations.
• Track, authorize, and oversee configuration changes across mobile, core, transport, applications, OSS, and special services.
• Act as the key interface between design, implementation, and operations functions.
• Manage notifications and communication with internal stakeholders during changes.
• Report on the performance and impact of implemented changes to ensure service quality.
• Work with service performance teams to align change activities with optimization goals.
• Partner with efficiency and digitization teams to streamline and automate CM processes.
• Ensure compliance with SLA requirements and escalate issues when needed.
• Organize and participate in CM-related workshops and meetings.
• Prepare reports, documentation, and initiate follow-up actions as required.
• Facilitate knowledge transfer by training and coaching project staff on CM processes.