Project Manager

IT worx

Job purpose:

Responsible for independently managing small to medium size project(s). S/he is accountable for the project delivery within the agreed scope; quality; cost; and time. S/he is also responsible for achieving and maintaining customer satisfaction and managing the project team from delivery perspective throughout the delivery lifecycle

Key accountabilities and decision ownership:

• Manage the delivery of the assigned project(s) to ensure successful delivery in terms of quality; timelines; and cost; beside complying to policies and standards
• Manage customer expectation and needs; maintain and enhance customer satisfaction
• Liaise with customers to show value proposition and differentiation and act as business partner by providing ideas; recommendations & consultancy
• Manage delivery operations; identify pitfalls; gaps; and risks; and provide necessary resolutions in coordination with the different stakeholders in the organization
• Manage a team of employees from a delivery perspective throughout the project lifecycle; and manage their allocation and ensure their proper utilization
• Provide coaching; feedback to team members as needed as well as morale support to maintain productivity and employee engagement
• Manage the projects revenue and profitability as well as ensure invoicing and payments are done in a timely manner
• Plan and manage project budget and maintain the projects GM.
• Report project progress; revenue achievements; challenges; changes; and results to the senior PMO member on a periodic basis.
• Assist the account/program manager in communication with commercial team on pipeline reviews and assist in generating leads
• Drive accountability for the improvement of service delivery metrics
• Drive efficiency by proposing re-use (for product) / cost reduction innovative approaches while ensuring customer satisfaction
• Write proposals of assigned projects as needed