Project Manager Concentrix Corporation

Your mission

• Ensure the achievement of qualitative and quantitative objectives
• Monitoring of operational indicators, profitability, margin, turnover and absenteeism
• Regular management of the activity report to top management
• Preparation of production committees and participation in meetings with the client/contractor
• Ensures compliance with the client's & Concentrix's quality processes and standards
• Management of a team of senior supervisors: administrative supervision, setting individual and collective objectives, performance evaluation, defining development areas and managing skills development, briefing on project results
• Analysis of performance indicators, identification of areas for improvement and implementation of corrective actions
• Production Incident Management
• Maintaining a good social climate
• Cross-functional collaboration with managers of the same account, located in the various Concentrix subsidiaries worldwide (applicable to global accounts)

What we offer you

• Opportunities for growth, in an ethical and equitable manner
• Opportunities for professional development
• An attractive compensation package including a periodic performance bonus
• Exceptional employee benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Reduced-price catering service
  • Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).
  • Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy

The profile of our Game-Changers

• Holds a higher education degree in management
• Fluent in French and English
• Candidates must have at least 3-4 years of experience as a senior manager in a customer service role within contact centers, ideally with English-speaking/international accounts.
• Possesses analytical capabilities to understand and guide the achievement of quantitative and qualitative objectives.
• The spirit of synthesis
• Has strong interpersonal skills and the ability to manage large teams (staff numbers can exceed 100 people)
• Is active and proactive

Leadership, decision-making skills and the ability to unite people are essential assets for successfully carrying out one's missions.