Project Manager Concentrix Corporation

Your mission:  

As a Project Manager, you will play a strategic role in the success of operations and will be responsible for the performance of your area of ​​responsibility. Your tasks will include:

• Ensure the achievement of the set qualitative and quantitative objectives.
• Monitor operational indicators: performance, profitability, margin, turnover, absenteeism.
• Produce and analyze activity reports for management.
• Prepare and lead production committees; participate in client meetings.
• Ensure compliance with processes and quality standards (customer and internal).
• Supervising a team of senior supervisors: individual and collective objectives, performance monitoring and evaluation, development plan and support in skills development.
• Analyze performance, identify areas for improvement and implement corrective actions.
• Manage production incidents and maintain a good social climate within the teams.
• Collaborating with Concentrix teams internationally on joint projects.

What we offer you

At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:

• Opportunities for advancement, in an ethical and fair manner
• Opportunities for professional development
• An attractive salary including a periodic performance bonus
• Exceptional employee benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Catering service at reduced prices
  • Gym with a dedicated on-site coach. Access is free (this benefit is valid at locations with a gym).
  • Option to enroll in the company crèche (valid at sites that offer them) or to receive a crèche subsidy

The profile of our Game-Changers

• A higher education qualification in management.
• Excellent command of French and English (spoken and written).
• Minimum 5 years of senior management experience in a contact center, ideally on English-speaking or international accounts.
• Strong analytical skills to drive and optimize performance.
• A knack for synthesis, excellent interpersonal skills and the ability to lead large teams (up to 100+ employees).
• Responsiveness, proactivity and a taste for challenges.