Project Manager Concentrix Corporation

Your mission

As a Project Manager, you will play a strategic role in the success of operations and will be responsible for the performance of your area. Your missions:

• Ensure the achievement of the qualitative and quantitative objectives set.
• Manage operational indicators: performance, profitability, margin, turnover, absenteeism.
• Produce and analyze activity reports for management.
• Prepare and lead production committees; participate in client meetings.
• Ensure compliance with processes and quality standards (customer and internal).
• Supervise a team of supervisors/senior supervisors: individual and collective objectives, performance monitoring and evaluation, progression plan and support in skills development.
• Analyze performance, identify levers for improvement and implement corrective actions.
• Manage production incidents and maintain a good social climate within the teams.
• Collaborate with Concentrix international teams on joint projects.

What we offer you

At Concentrix, we make the recognition and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:

• Opportunities for development, in an ethical and equitable manner
• Professional development opportunities
• Attractive compensation including a periodic performance bonus
• Exceptional social benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Catering service at reduced prices
  • Gym with dedicated coach on site. Access is free (this benefit is valid at sites with a gym)
  • Possibility of registering in the company crèche (valid in sites which have one) or crèche subsidy

The profile of our Game-Changers

We are looking for a committed and results-oriented leader with:

• Higher education in management.
• Excellent command of French and English (oral and written).
• Minimum 5 years of senior management experience in a contact center, ideally on English-speaking or international accounts.
• Strong analytical skills to drive and optimize performance.
• A spirit of synthesis, excellent interpersonal skills and the ability to lead large teams (up to 100+ employees).
• Responsiveness, proactivity and a taste for challenges.