Project Manager

Confidential Company

Job Overview

A meticulous and energetic team member to support our clientele with on time and efficient project management. The goal is to meet project delivery targets and drive sustainable customer satisfaction, project closure, upsell and recommendations.

Roles & Responsibilities

General Project Management (not limited to Network Monitoring, Security and IT Asset Management):

1) Create Project plans on Zoho Projects

2) Liaise between Zoho Projects and Zoho Desks to secure active updates in the project plan.

3) Follow up on issues for each project and record progress of the solutions to issues in Zoho Project.

4) Share weekly and monthly reports on projects with all stakeholders.

5) Escalate issues internally and externally, provide feedback and suggestions for resolutions.

6) Ensure that stakeholders are aware of the issues and resolutions.

7) Visit project teams every week or month depending on the profile of the customer and requirement.

8) Communicate with the Resourcing manager to ensure that project resources are available on time and in meetings.

9) Ensure that time is dedicated to projects are recorded and do not exceed the number of days committed.

10) Prepare for travel for project resources as needed.

11) Present projects and plans to management every week.

Requirements

· Bachelor's degree in Computer Science, SW Engineering, or data analytics

· Minimum 3-5 years of relevant experience

· Experience with Project Management tools and platforms, like ZOHO Projects, MS Projects, Jira

· Disciplined, dedicated and perfect time management skills

· Customer management qualifications

· Working from the office and/or customer site is required

· Traveling is required

· Saudi National is required

· PMO or Prince2 Certificate is a plus

Benefits

AS per KSA mandatory labor law terms and conditions