Project Manager (M/F) - Marrakech - French - English - Confirmed Concentrix Corporation

Your mission:  

As project manager, you will ensure the smooth running of the project through the following missions:

• Ensure the achievement of qualitative and quantitative objectives
• Monitoring of operational indicators, profitability, margin, turnover and absenteeism
• Regular management of the activity report to top management
• Preparation of production committees and participation in meetings with the client/contractor
• Ensures compliance with the client's & Concentrix's quality processes and standards
• Management of a team of senior supervisors: administrative supervision, setting individual and collective objectives, performance evaluation, defining development areas and managing skills development, briefing on project results
• Analysis of performance indicators, identification of areas for improvement and implementation of corrective actions
• Production Incident Management
• Maintaining a good social climate
• Cross-functional collaboration with managers of the same account, located in the various Concentrix subsidiaries worldwide (applicable to global accounts)

What we offer you

At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:

• Opportunities for growth, in an ethical and equitable manner
• Opportunities for professional development
• An attractive compensation package including a periodic performance bonus
• Exceptional employee benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Reduced-price catering service
  • Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).
  • Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy

The profile of our Game-Changers

We are looking for a talented individual who:

• Holds a higher education degree in management
• Fluent in French and English
• Candidates must have at least 3-4 years of experience as a senior manager in a customer service role within contact centers, ideally with English-speaking/international accounts.
• Possesses analytical capabilities to understand and guide the achievement of quantitative and qualitative objectives.
• The spirit of synthesis
• Has strong interpersonal skills and the ability to manage large teams (staff numbers can exceed 100 people)
• Is active and proactive

Leadership, decision-making skills and the ability to unite people are essential assets for successfully carrying out one's missions.