Project Specialist Freelancer.eg

Information Technology Industry Development Agency

Employer Active

Posted 6 hrs ago

Experience

1 - 5 Years

Job Location

Giza - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Serve as the primary point of contact for freelancer inquiries across multiple channels (email, social media, contact forms)

Provide accurate guidance on registration, account setup, ID verification, and platform services

Manage and process Freelancer ID verification requests (manually or using internal tools)

Facilitate access to platform perks and resolve related issues efficiently

Monitor support channels and ensure timely, professional responses aligned with service standards

Track, document, and escalate recurring issues to improve platform performance and user experience

Support community engagement by moderating comments and responding to user interactions

Assist in gathering user feedback, testimonials, and success stories to enhance platform credibility

Contribute to the coordination and execution of webinars, workshops, and community activities

Desired Candidate Profile

Bachelor s degree in Business Administration, Information Systems, Communications, or a related field

Required Experience

  • 1 3 years of experience in customer support, operations, or data handling roles
  • Experience working with digital platforms or online communities is preferred
  • Exposure to freelancing platforms or ecosystems is a strong advantage

Required Skills

  • Strong communication skills in both Arabic and English (written and verbal)
  • High attention to detail and ability to manage multiple tasks efficiently
  • Proficiency in Microsoft Office tools, especially Excel (functions, data handling)
  • Problem-solving mindset with a proactive approach to user support
  • Ability to work independently while maintaining responsiveness and accountability
  • Strong organizational skills and ability to follow structured processes

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Project Specialist Freelancer.eg

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Information Technology Industry Development Agency

https://www.itida.gov.eg/English/Careers/Pages/Project-Specialist-.aspx