Proposal Specialist Pre-Sales Support (Contact Center & IT Solutions)
Whitecollars
Employer Active
Posted on 31 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
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Lead preparation of technical proposals for RFP, RFI, and RFQ opportunities.
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Develop executive summaries, solution overviews, scope of work, technical methodology, and implementation plans.
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Ensure proposals comply with client requirements and tender specifications.
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Maintain and improve proposal templates and modular content blocks.
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Manage proposal timelines, internal reviews, and final submission.
2. Pre-Sales Support
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Collaborate with sales teams to analyze client requirements.
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Translate technical architectures into customer-friendly proposal language.
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Prepare solution diagrams, technical descriptions, and supporting visuals.
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Support bid clarifications and Q&A stages.
3. Contact Center & CX Solutions
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Develop proposal content for enterprise contact center and CX platform solutions.
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Document omnichannel design, workforce management, call routing, and self-service flows.
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Position survey management and local recording solutions within broader CX proposals.
4. IT Infrastructure & System Integration
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Prepare content for IT infrastructure, cloud/on-premise environments, networking, and security.
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Document integration architecture and enterprise platform solutions.
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Support hybrid cloud, data center, and managed services proposals.
5. Proof of Concept (PoC) & Demonstration Support
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Assist in preparing PoC environments for solution validation.
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Develop demo scenarios aligned with customer requirements.
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Document PoC results and support live demonstrations.
6. Pricing & Bill of Materials (BOM) Support
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Assist in preparing accurate BOMs for hardware, software, and services.
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Support cost estimates and commercial summaries.
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Maintain reusable pricing templates and commercial frameworks.
7. Knowledge Management & Continuous Improvement
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Maintain structured proposal content library.
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Capture lessons learned to improve future proposals.
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Continuously refine proposal processes, templates, and quality standards.
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Track market and competitor trends relevant to solutions offered.
Desired Candidate Profile
3 7 years of experience in technical proposal preparation, pre-sales support, or bid management.
- Proven experience responding to RFPs, RFIs, and enterprise or government tenders.
- Strong understanding of contact center solutions, CX platforms, IT infrastructure, and system integration.
- Ability to translate complex technical solutions into clear, structured documentation.
- Proficient in Microsoft Word, PowerPoint, Excel, and diagram tools (e.g., Visio, Lucidchart).
- Experience collaborating cross-functionally with sales, technical, and delivery teams.
Competencies
- Analytical thinking and ability to deconstruct complex RFPs.
- Excellent technical writing and documentation skills.
- Self-directed with strong time management and prioritization.
- Effective communicator and collaborator.
- Attention to detail, compliance accuracy, and quality standards.
- Commercially aware of how proposal quality impacts business outcomes
Preferred Knowledge
- Hands-on experience with enterprise contact center platforms.
- Familiarity with omnichannel CX design, cloud environments, and managed services.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Proposal Specialist Pre-Sales Support (Contact Center & IT Solutions)
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Whitecollars
Our client is a leading Saudi IT company specializing in delivering comprehensive IT and cybersecurity solutions tailored to enterprise and government needs. They provide expert technical consultation, strategic advisory, robust cybersecurity defenses, scalable IT infrastructure, and advanced contact center technologies.