QA Supervisor (Housekeeping)

Client of IPAMS Industrial Personnel and Management Services

Task Description:

• The Supervisor is responsible to supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.
• To report for duty punctually wearing the correct uniform and name tag always as per company policy
• To conduct the daily briefing for colleagues in selected areas
• To attend daily briefing with Housekeeping Manager and Assistant Manager ensuring a complete understanding of tasks for self and team members
• To champion the company values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification
• To supervise and coordinate all colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies
• To supervise and inspect guest rooms, corridors, pantry, staircase and lift landings as per resort standards
• To supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per resort standards
• To supervise and reports to the Housekeeping Manager and Assistant Manager regarding the upkeep of furnishings, facilities, and equipment
• To supervise the team attends to duty in proper uniform, on time and well groomed
• To identify and ensure highest possible standard of cleanliness and maintenance of guest rooms and corridors
• To monitor and ensure housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests
• To be fully trained in all housekeeping tasks and procedures, being able to assist Housemen and Guest room valets with any requirements
• To have full knowledge of resort layout of guest rooms, corridors, storage space and back of house areas
• To ensure all guest requirements are adhered to as per resort standards
• To monitors and maintains the supplies in the pantries on guest floors
• To communicate and report correctly all issues, incidents or malfunctions as per resort standards
• To be flexible in working hours and scheduling as per resort requirements
• To have full knowledge of Guest Room Attendant and Supervisor task allocation
• To maintain the records of all the missing/broken inventory items in guest rooms and other allocated areas
• To conduct the monthly project in the guest rooms and suites and maintain proper update on regularly in the project link
• Meeting guests to provide personalized service and solicit feedback
• To meet guests to address any guest grievances and resolve them efficiently. Follows through on every complaint received, to determine the root cause and ensures that recurrences are avoided
• To carry out any other job-related duties as requested by the department
• To be aware of every standard that is required as per FORBES 5star classification guide and to ensure strict implementation of the standards in all areas
• To carry out good communication with team members, ensuring performance is effectively managed
• To identify the low performance colleagues and provide all the necessary training to develop them
• To supervise training needs within the department and carry out on-the-job training when required
• To be fully trained on resort emergency procedures and first aid as per resort standards
• To supervise the new joiners and low performers and ensure that their performance details are updated in performance link
• To conduct discipline and coach colleagues when necessary
• To update communication logs and briefs team to ensure every team member is aware of demanding guests/ high attention guests
• To conduct training and regular inspections based on the Forbes checklists to ensure team is in line with the requirements and is always striving for perfection
• To supervise usage of guest room supplies and amenities are at a realistic cost