QMS Manager - BPO

Future Group Translation Services

Employer Active

Posted 3 hrs ago

Experience

10 - 15 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will play a critical role in shaping how Future Group operates, grows, and scales globally.

What You'll Be Driving

  • Build and continuously enhance Future Group's enterprise-wide QMS framework
  • Design scalable SOPs, policies, workflows, and governance standards
  • Establish operational controls that improve consistency, quality, and accountability

Process Transformation

  • Lead cross-functional process redesign and optimization initiatives
  • Improve operational efficiency, productivity, and service quality
  • Identify opportunities for workflow automation, AI enablement, and digitization

Audit & Compliance Leadership

  • Conduct internal operational and governance audits across departments
  • Lead certification readiness initiatives, including ISO and future excellence standards
  • Ensure process compliance and governance alignment organization-wide

Continuous Improvement

  • Own and manage the CAPA (Corrective & Preventive Action) framework
  • Drive a culture of continuous improvement and operational discipline
  • Establish KPI governance and performance measurement standards

Strategic Impact

  • Support business continuity and operational resilience initiatives
  • Partner with leadership to strengthen organizational scalability and transformation readiness
  • Influence operational maturity across all functions

Desired Candidate Profile

What Makes You a Great Fit

Experience

  • 10+ years in Quality Management, Operational Excellence, Governance, Process Improvement, or related fields
  • Proven success in building or transforming operational governance frameworks
  • Experience in BPO, shared services, customer operations, or fast-paced operational environments is highly preferred

Education

  • Bachelor's degree in Business Administration, Engineering, Operations Management, Quality Management, or related field

Certifications (Preferred)

  • ISO 9001 Lead Auditor
  • Lean Six Sigma
  • COPC Certification
  • Lean Management Certifications

What You Bring

  • Strategic and systems thinking mindset
  • Strong process optimization and governance expertise
  • Excellent analytical and problem-solving capabilities
  • Ability to influence cross-functional stakeholders
  • High ownership and execution mindset
  • Strong communication and change leadership skills
  • Passion for operational transformation and continuous improvement

Company Industry

  • IT - Software Services

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • QMS Manager - BPO

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Future Group Translation Services

At Future Group, we are not simply managing operations we are building scalable, intelligent, and world-class business ecosystems. We are looking for a transformational strong>Quality Management System (QMS) Manager/strong> to lead the design and evolution of our enterprise-wide operational governance and quality framework. This is more than a quality role. It is a strategic leadership opportunity for someone passionate about operational excellence, process transformation, governance, automation, and organizational scalability./p>

You will play a critical role in shaping how Future Group operates, grows, and scales globally./p>

Read More

https://www.careers-page.com/f-g/job/3W67YY3V

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