Send me Jobs like this
Experience
3 - 8 Years
Monthly Salary
AED 4,000 - 8,000 ($1,081 - $2,161)
Job Location
Education
Any Graduation
Nationality
Indian
Gender
Male
Benefits
Annual Air Ticket, Perks & Benefits As Per Labour Law
Vacancy
6 Vacancies
Job Description
Roles & Responsibilities
Review recorded calls and assess agent performance
Monitor agent performance, evaluate call quality, and ensure service standards.
Ensure compliance with quality standards
Identify communication and process gaps
Analyze data and prepare quality reports
Provide feedback to improve performance and customer experience
Conduct 1-on-1 coaching sessions with agents to identify gaps and improve productivity
Maintain documentation and collaborate with operations teams
Desired Candidate Profile
Experience in call center/BPO quality analysis preferred
Strong analytical, listening, and observation skills
Detail-oriented and quick learner
Good communication and reporting skills
Ability to analyze data and generate insights
Hands-on experience with CRM systems and UCP technologies
Immediate joiners preferred
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Call Centre Auditor
- Customer Service
- Call Monitoring
- Contact Center Quality Analyst
- Quality Assurance Analyst
- Team Leading
- Project Manager
- Quality Assurance
- BPO
- Voice Process
- International Call Center
- International BPO
- CALL AUDIT
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Innovation IT Solution FZE LLC
Similar Jobs
Customer Service Officer
Brinks Global Services FZE
- 3 - 8 Years
- Dubai - United Arab Emirates (UAE)
Customer Service Representative
QUALITY INTERNATIONAL CERTIFICATES ISSUING SERVICES L.L.C
- 1 - 5 Years
- Dubai - United Arab Emirates (UAE)
Office Assistant
Al Enayah Group
- 1 - 3 Years
- Dubai - United Arab Emirates (UAE)
Customer Support cum Data Entry operator
Tareef government transactions services LLC
- 0 - 3 Years
- Dubai , Abu Dhabi - United Arab Emirates (UAE)
Quality Analyst - Telesales
Innovation IT Solution FZE LLC
- 1 - 5 Years
- Dubai - United Arab Emirates (UAE)