Quality Analyst - Tilt
TaskUs
Posted on 10 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Audit calls/interactions/transactions for aligned Teammates.
Coach Teammates for performance improvement (campaign specific).
Report performance for an aligned span on a daily/weekly/monthly basis.
Provide inputs and basis audits for briefings and training which need identification.
Partner with Team Leaders (TLs) in leading team meetings for metrics improvement.
Participate in strategic projects for the campaign/LOB.
Identify and escalate any potential quality issues per defined process.
Suggest process/system improvements based on common customer concerns.
Accomplish other responsibilities assigned by management.
Drive quality initiatives, contests and campaigns for the assigned span.
Be updated on knowledge and serve as SME for the campaign/LOB.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Quality Analyst - Tilt
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TaskUs
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.span> Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States./span> It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.